CANTEEN STORES DEPARTMENT MANUAL FOR UNIT RUN CANTEEN
ENTITLEMENT AND PROCEDURE FOR PURCHASE OF ITEMS AGAINST-FIRM-DEMAND (AFD) CATEGORY-I
Four-Wheelers Eligibility in CSD
The eligibility of four-wheeler to all defence and entitled civilians is appended below refer IHQof MoD letter No. 96350/Q/DDGCS/CAR/Policy 12 Jan 2016 placed at Appendix 9A:-
An important policy letter has been published by the Canteen Stores Department (CSD) on 29 October 2020 about the new eligibility rules for purchasing cars through CSD Depot Canteen for all groups of Armed Forces Personnel, Ex-Servicemen, Widows and Ordnance Civilian Officers, etc., The new entitlement of CSD policy is effective from November 2020 onwards.
(b) All GREF/DGBR personnel (Combatants and non combatants) are eligible as per DDGCS letter No. 96003/Q/GREF/ DDGCS dated 28 Mar 2017. Appendix 9A-1 refers. Eligibility of DGBR/GREF personnel for purchase of four wheeler will be decided by the equivalency table as per the attachment of the aforesaid letter.
(c) SSC and EC officers who have put in five years of reckonable service before being released are authorized to purchase car through CSD. Appendix 9A-2 refers.
(d) Veernaris are also eligible for purchase of CAR authorized by IHQ of MoD vide letter No 96410/Q/ Veernaris/(car)/DDGCS dated 23 Feb 2017 (Appendix -9A-3).
(e) As per the Finance Bill of 1998-99, quoting of PAN allotted by Income Tax authorities is mandatory at the time of purchase w.e.f 01 Nov 1998.
(f) Car can be purchased from any of the CSD Depots subject to State Govt notifications.
(g) Retired Defence civilian are not entitled for purchase of car.( Refer appendix -9A4)
Why do I get this warning that “you have no right to buy the car of choice”?
- There are three categories of entitlements (officers, JCO, OR) and each category has a different pay level. If any user receives the above message, the user must select a different product with a lower value within the allowable range.
Refrigerators, TVs/Washing Machines, Air- Conditioners / Generators
(a) Serving officers of the three Services and JCOs and their equivalents in the other two Services.
(b) Serving NCOs/OR and their equivalents in the other two Services.
(c) All retired Service officers/JCOs/NCOs/OR and their equivalents in the other two Services.
(d) Serving Defence Civilians of Defence Departments paid out of Defence Services Estimates.. (e) Widows of Service personnel provided they have not remarried.
(f) Eldest child, of the deceased Service personnel if not survived by his wife, is also eligible for purchase provided the under mentioned conditions are fulfilled:-
(i) If a daughter, she should be unmarried and be in possession of a driving license (for two-wheelers).
(ii) If a son, he should be between 18 to 25 years of age and should not be in service or commercially employed, and should possess a driving license (for two-wheelers). (iii) All CSD employees.
Eligibility Period for AFD Category-1 Items
The eligibility period for all AFD CAT-I items including cars irrespective of the category of customer is as per the entitlement circulated vide DDGCS Office letter No. AFD/GP-VII/7311/1189 dated 16 Oct 2012 refer Appendix 9B.
Actions at Customer Level in CSD
9.4 (a) Entitled customers will fill the Application Form available with CSD Area Depots & CSD website and submit the same to the CSD Area Depot along with an RTGS/NEFT slip for the value (after obtaining the same from the concerned Area Depot). Formats of Application Forms for purchase of AFD Category-I items except for car by entitled serving and retired personnel are given in Appendix 9-C and 9-D respectively. Indent for purchase of a car is given in Appendix 9-A.
(b) NEFT/RTGS should be done in favor of “CANTEEN STORES DEPARTMENT PUBLIC FUND ACCOUNT (MAIN)” of respective Area Depots by obtaining the account number and it should only be paid from the account of the respective customers.
(c) The application form must be countersigned by the Commanding Officer of the Unit/Formation. In the case of retired officers, the application must be countersigned by Station Commander (at least Colonel or equivalent) or Dy Director of Zila Sainik Board located nearest to his place of residence.
(d) As per the requirement of the Income Tax Department, customers are required to indicate their PAN No at the time of purchase of motor vehicles which requires registration with the RTO.
(d) For any clarification/information, customers may approach the nearest CSD Area Depot.
(f) Complaints/representations have been received from the environment wrt misuse of four-wheeler facility including duped by touts/agents. It is reiterated that customers should not approach any touts/broker/agency for the purchase of a four-wheeler, as CSD does not deal with any agencies and he/she should himself/herself come for all the documentation process at the dealing CSD Depots. Beneficiaries will collect „Release Order from depots, in-person only to avoid misuse. In addition, any report of forging documents by beneficiaries will be dealt with strictly as per the law, apart from being debarred from using the canteen facility. Authority DDGCS letter No. 95350/Q/DDGCS/Advisory/17/2047 dated 20 Oct 2017 placed as Appendix 9E.
Availability Certificate for CSD Items
Availability Certificate for the AFD Items
It is the responsibility of the customers to obtain availability certificate of the items from the dealers before placing local supply order by depot.
CSD Required Documents
Documents to be Obtained from the Depot
The customer should obtain the following documents from the depot:-
(a) Local Supply (LS) order in original on the concerned dealer.
(b) Authority letter/release order with the specimen signatures of the customer or his authorized representative only in exceptional cases for obtaining delivery from the dealer.
(e) It is the responsibility of CSD Depot to make a specific mention of consumer promotion/gift scheme, if any, on all copies of LS order and authority letter/release order so that the customer is not deprived of his legitimate right by the firm/the dealer.
(f) The necessary invoice is issued by the CSD Depot for the item purchased by the customer, in due course of time, once the transaction is completed and the bills are received from the supplier.
(g) Sale letter addressed to RTO for registration of the vehicle, wherever applicable.
Documents by CSD Customer
Collection of Documents by the Customer
The customer should personally collect all the relevant documents from the Depot. He/She should bring his/her identity card, discharge certificate, pension book/pension payment orders (if retired), driving license, and necessary affidavit with regard to marital status in case of the widow. In the case of serving officers, only in an exceptional case, where the officer is unable to come in person due to valid reasons, a proper authority letter with the signature of the nominee duly attested by the officer and countersigned by the Unit Commander can be accepted for effecting deliveries at the discretion of the depot.
Important Points for Information of Customers
The delivery of an item will be given to the same person who signs at the depot and in whose favor the authority for collection has been given by the Depot. To clarify further, where an authority letter has been given in favor of a nominee by an officer, the collection can be done by the nominee only and not by the officer himself. This is because the depot affects payment to the dealer after due comparison of the signature of the customer as obtained at the depot on the authority letter/release order with the
signature as appearing on the challan of the dealer for having effected the delivery. The above is to ensure proper delivery by the dealer to the right person and correct payment to the dealer by the depot.
The customer has to ascertain whether the item is being handled by a depot, as all the items listed in the CSD inventory may not be handled by a particular depot due to various reasons such as State Govt Notifications, non-availability of dealers, etc.
9.10 However, in case of non-availability of dealers for AFD Category-I items through CSD, URCs may approach CSD HO to arrange and approve appointments of dealers at the towns of major concentration of CSD clientele.
The price prevailing on the date of delivery will be payable by the customer.
GST is payable as per the notifications issued by the GST council from time to time.
CSD Dependent Card limit
Monetary Limit for all Ranks for Purchase of CSD Stores
With effect from 01/06/2015, the purchase limits for grocery stores from CSD will be as under :-
|Rank / Cat
|Monthly Limit (Value items below Rs. 750/- per item)(A)
|Annual Limit (AFD Items value of items above Rs. 750/- per items)
|Officers & eqvl
|JCO granted Hony Commission & eqvl
|JCOs & eqvl
|OR & eqvl
|Def Civ PB 3&4
|Def Civ PB2
|Def Civ PB1
(Authority DDGCS letter No. 96027/DDGCS/SoP dated 16/04/2015 placed as Appendix 9F)
CSD FAQ Registration & Login Manual
What are the mandatory documents required for registration in the CSD-AFD portal?
Reasonable grocery card
Beneficiary’s mobile number
Valid PAN card
Why do I get this warning that “Grocery Card ID already exists”?
You are more likely to register a username with the same grocery card ID as you already have.
Please Contact the Help Center at 0120-4699923 or email @ firstname.lastname@example.org
Why do I receive this warning that “the chip number already exists”?
Chances are you already have a username registered with the same chip number.
Further Query Please Contact Help Center at 0120-4699923 or email @ email@example.com
Why do I receive this warning that “username already exists”?
The username included is already registered. Please select another username.
Why can’t I log in after registering?
Users will be notified of the registered email address and mobile number after administrator approval.
why my login details are not valid after registration?
The login account will remain invalid until approval is obtained. Contact CS Date @ afd.csdindia.gov.in for more information.
What if I forget my login password?
You can reset your password using “Lost your password” on the login page. Contact CS Date @ afd.csdindia.gov.in for further queries.
CSD Login Manual Registration
AFD Forget Password
Point 1: Incase, a user forgets password then he can open the login page and click on “Lost your password?” to reset the password.
Point 2: Enter your registered e-mail address to receive reset password link.
|Lost your Password? please enter Your Username or Email Address. You will receive a link to create a new password via email.
Username or email
|Password Reset email has been Sent
|A password reset email has been sent to the email address on file for your account but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
A password reset email has been sent to the email address on file for your account but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
Point 3: Open the mail and click on the link.
Point 4: User will be prompted to the following page
|Enter a new password belowNew Password*
Re-enter new password*