CANTEEN STORES DEPARTMENT MANUAL
FOR
UNIT RUN CANTEEN
RIGHTS OF THE CSD CUSTOMER
YOU CAN DEMAND –
Testing of all consumer durables including electrical appliances, in your presence, and
to your satisfaction.
Guarantee cards duly filled, signed and stamped by the unit-run-canteen (URC).
Replacement of faulty products within warranty period.
Proper and efficient after-sales service and CSD‟s intervention in case of complaints.
Food articles with adequate shelf-life.
Consumer promotion schemes as applicable.
To see Pictorial Price-List and Monthly Bulletins, published by the CSD.
Information on availability of items Against-Firm-Demand (AFD), like automobiles,televisions, refrigerators, and washing machines.
Appointment of dealers for AFD items in your town, if it has a major concentration of entitled CSD customers, and if such dealers exist in the civil market.