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Rights of the CSD Customer (URC Manual)

CANTEEN STORES DEPARTMENT MANUAL
FOR
UNIT RUN CANTEEN

RIGHTS OF THE CSD CUSTOMER

YOU CAN DEMAND –

Testing of all consumer durables including electrical appliances, in your presence, and
to your satisfaction.

Guarantee cards duly filled, signed and stamped by the unit-run-canteen (URC).

Replacement of faulty products within warranty period.

Proper and efficient after-sales service and CSD‟s intervention in case of complaints.

Food articles with adequate shelf-life.

Consumer promotion schemes as applicable.

To see Pictorial Price-List and Monthly Bulletins, published by the CSD.

Information on availability of items Against-Firm-Demand (AFD), like automobiles,televisions, refrigerators, and washing machines.

Appointment of dealers for AFD items in your town, if it has a major concentration of entitled CSD customers, and if such dealers exist in the civil market.

Related Updates
  1. CSD’s Ten Commandments (URC Manual)
  2. Provisioning and Indenting by URCs (URC Manual)
  3. Frequently Asked Questions (FAQ) (URC Manual)
  4. Collection of Stores (URC Manual)
  5. URC – CSD Interface (URC Manual)
  6. Important Points of General Nature (URC Manual)

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